“Whatever it takes”

Posted on: August 16th, 2016 by admin

This goal has been the central driver for our business and remains our motto to this day. To put this in motion we have built trusted relationships, provided prompt response times, sold and serviced cutting edge phone systems, and provided package installation and service solutions. Over the years, our team has grown and with each new addition, we have instilled that customer service is the top priority.

In order to keep our clients on top of the “best of breed” systems, we keep updated on latest technology and make sure our clients have access to whatever it may be. This being our 28 year anniversary as a company, we are happy with the motion in which the company is proceeding and couldn’t have done it without our amazing team.

Learn more about our history at: http://www.allphasecom.com/about-company-history.aspx

Still Not Doing Anything? Chances Are Your Competitors Are

Posted on: July 5th, 2016 by admin

So you’re considering making the move, and you know that your competitors may already be ahead of you, but did you know 74% of companies are already evaluating Unified Communications (UC) in the cloud? Additionally 51% of companies plan to increase their cloud spending in 2016. It’s not just any cloud phone system that you need – you need a cloud system and provider that gives you the speed and agility to drive more business, gives you advanced capabilities, and isn’t complicated.

Well, that solution is at the tip of your fingertips, and all you need to do is reach out and grab it.
Staying competitive is inherent in what you do with your own solutions. Now it’s time to advance your competitive position through your phone system. You’ll increase employee productivity, have an OpEx model with predictably low monthly fees, agility, advanced capabilities, and enterprise mobility.

Here are 3 mission critical reasons that you should be doing something:

  • Speed and agility matter.

Being a leader means many things, but especially agility and speed. Smart shoppers, who are ready to purchase, are contacting multiple providers, often making a purchase decision before you have a chance to respond. Don’t let an unanswered call, the fact that a sales rep is out of the office, or a whole slew of other reasons cause you a lost sale. Bottom line, speed and agility drive business.

  • Your competitors are adopting change and growing.

From faster decision making to fewer blocked calls, the cloud gives you the power to succeed. What if you could determine who is immediately available, in the office, or on the road? Further, what if you could connect that person to the customer seamlessly? Insights into call hold times, and calls that couldn’t get through keep you informed and ahead. Think about it – how are you going to run a business if your customers can’t reach you because your phones are down?

  • It’s really not complicated.

Do you remember moving to Office 365 or hosted email? Probably not, because it wasn’t difficult. Moving your phone system to the cloud is not like opening an online storefront, which even these days, isn’t that complex. Move now – you won’t look back or regret a minute of it.

The solution that’s in the palm of your hands is ShoreTel Connect CLOUD, and here’s why:

Maintain your leadership position

ShoreTel’s end-to-end solution gives you easy provisioning, business continuity, security, bundled with premium customer service. ShoreTel’s streamlined, all-in-one, communications solution is a convenient, intuitive, low-maintenance solution that end users will quickly adopt.

Drive growth through advanced capabilities

Get a complete end-to-end solution, with phones, software, security, unified communications applications, contact center, and mobility. You also get a dedicated expert – someone with rock-solid IP phone experience. ShoreTel Connect CLOUD is an enterprise-class solution that is stable, and gives you visibility into any service interruptions, outages, and operational information.

You have superior security and control built in

With ShoreTel’s brilliantly simple service plan and a simple user interface, your cloud UC solution is more secure than any other option available today.
By moving to ShoreTel’s Connect CLOUD you won’t be left behind – possibly losing deals, and your competitive advantage.
Shouldn’t you explore through us, as a trusted partner, how ShoreTel Connect CLOUD can transform your business? Give us a call today, and learn why moving your phone system to the cloud is the right choice for your business. Call us at (206) 363-3100

Make 1 Call Instead of 3 All Phase 

Posted on: July 4th, 2016 by admin

With our help you no longer need to call the phone company, internet provider, and IT Consultant separately. We can help you solve all three at once! With All Phase as your unified communications provider, you will get the recommendations you need to bring your network up to speed. Furthermore, we will take the time to understand your needs and your network infrastructure.

Our exceptional service and support sets us apart from other providers. At All Phase we take complete ownership of the problem until it’s resolved to your satisfaction. We guarantee your satisfaction by assigning a primary and back-up technician to each and every account. This way, every time you need service you will have a technician that is familiar with your system, location, applications, and infrastructure.
Learn more about All Phase at: http://www.allphasecom.com/

The High Cost of Not Doing Anything About Your Phone System

Posted on: June 27th, 2016 by admin

When was the last time you upgraded your phone system? 7 years ago? 10 years ago? Or was it so long ago you’re not quite sure? Your aging phone system may be costing more than you think. Not only do you have higher resource costs, higher maintenance costs, infrastructure costs – you also have outdated features, limited mobility capabilities, and fragmented applications and tools. The total costs of not having a unified communications solution to support your business and your customers is likely dragging your organization down.

Let’s start with having a leading phone solution to give your customers the best possible experience

  • The right cloud phone solution isn’t just ANY cloud phone, it’s one that gives your customers:
  • A single, simplified way to manage their phones, contacts, instant messaging, conferencing, scheduling and video. Collaboration as easy as making a phone call. Your customers will also have the ability to check for presence, search for experts, send a quick instant message, turn it into a call, add participants, share their desktop, and get a problem solved pronto.
  • A secure and reliable phone solution. Making sure a hacker doesn’t tap calls on a Wi-Fi hot spot, and a plethora of any other security concerns go out the window because of ShoreTel’s Secure-Real-time Transfer Protocol SRTP. Reliability with the highest call quality, phones that are always up and running, reliable service, and an optimally balanced network.

Next, let’s talk about your phone system costs

  • Maintenance
  • Once your warranty expires, your options are limited to a maintenance contract or paying for time and materials. When the manufacturer stops providing replacement parts, you’re stuck sourcing used parts on the internet. And, when you find the right part, you’re left wondering what condition it’s in and how long it might last – what a hassle…shopping eBay for parts.
  • Moving, adding, or changing lines
  • Scaling up and scaling down is part of doing business, and moving is also part of business. You need a provider that is not going to charge you additional fees for each configuration change. Costs of redundant equipment and trunks to ensure your phone system is always on can be significant. With ShoreTel Connect CLOUD you don’t have additional costs. It’s just always on. And, with Connect CLOUD, your phone can automatically route to a mobile location, adding another layer to your availability.
  • Voice and data fees for existing services
  • Being charged extra for more voice, data, or other services may be how your current phone solution works, but not with ShoreTel. A single, predictable, monthly fee allows you to know exactly what you’re paying, and makes budget planning a snap. Additionally, with ShoreTel, network status is available to anyone in real-time on shoreteltrust.com. Any service interruptions, outages, and operation information is viewable live – this is how confident ShoreTel is about its network.
  • Carrier contract auto-renewals that lock you in
  • When is the last time you audited your existing bills? Do you know when your current contract renews? Most business owners don’t realize their existing carrier contracts auto-renew 60 to 90 days before the contract anniversary, triggering early termination fees if you switch providers before the next renewal date.

Now let’s talk about these additional costs

  • Delays and missed deadlines
  • With all the other priorities and responsibilities in-house staff have on their plate, it can take longer than necessary to complete simple moves, additions, or changes. Adding new features, if they’re supported, can lead to significant delays and there may be unplanned expenses. Whether your in-house team needs a feature that wasn’t purchased, or requires additional training to implement the feature, you’re left with more surprises and delays.
  • Quality of service
  • Bad quality equates to a bad customer experience. Don’t have your customers experience poor connections, blocked calls, and other frustrating call issues that cause them to question the quality of your own offerings.

Finally, we need to talk about the biggest cost of all

  • Opportunity Costs
  • Putting off moving to the cloud because you’re focused on other things, such as core business? Why not focus on your core business priorities and let an expert move your phone system to the cloud?
  • With ShoreTel Connect CLOUD, these costs are obsolete, and what becomes relevant is having modern technology to support your business and your customers. As a hosted managed VoIP phone service, you can choose a service plan that fits your needs and your budget, without all of the hard costs, soft cost and opportunity costs.

Why Switch to Microsoft Office 365?

Posted on: June 8th, 2016 by admin
Microsoft Office 365 is a package of software programs and services that Microsoft has put together in order to dramatically enhance office productivity. The package includes Microsoft Exchange, Microsoft Office, Microsoft Sharepoint, Microsoft Link and Microsoft Skydrive which all work together seamlessly to create a greatly improved user experience. These programs open up new ways of collaborating online, bringing the power of Microsoft Office to the mobile environment and improving communication amongst team members more than ever before.
“This new advance is about tying everything together so Microsoft users can collaborate regardless of which device they’re using, where they’re physically located or what time of day it is,” explains Iain Beveridge, President of All Phase. “This tool helps businesses owners collaborate securely, while giving their employees the tools they need to be successful.”
Microsoft 365 has an extremely wide range of capabilities. The functionality ranges from real-time, online document collaboration to email/task management to calendar synchronization across devices to instant messaging and more.
“The most intelligent business owners will use this transition period in order to gain a competitive advantage and outperform their competitors,” added Iain. “By devising a strategic plan, educating themselves on the new possibilities and finding ways to utilize Microsoft Office 365 to accelerate the accomplishment of those initiatives, business owners can prepare themselves for a winning future.”

Helping Customers Harness the Power of Microsoft Office 365

Posted on: May 25th, 2016 by admin
All Phase is launching an awareness campaign to help our customers leverage the powerful capabilities of Microsoft Office 365. Microsoft Office 365 is a package of software programs and services that Microsoft has put together in order to dramatically enhance office productivity. The majority of business owners will be using these tools in the near future, whether they transition now or later.
“When Microsoft makes a massive change, every business that uses a PC is affected,” stated Iain Beveridge, President of All Phase. “This new advance is about tying everything together so Microsoft users can collaborate regardless of which device they’re using, where they’re physically located or what time of day it is. This tool helps businesses owners collaborate securely, while giving their employees the tools they need to be successful.”
One of the most dramatic differences between Microsoft Office 365 and the existing suite of Microsoft tools is that it eliminates the need for purchasing additional licenses year after year. This answers one of the most frustrating problems that business owners have faced, and with this development they can finally get everyone in the company using the same software, with the same version at the same time.
The bottom line is that new technology exists in order to assist business owners in accomplishing their strategic objectives. This is exactly why companies need to spend the time strategizing with a trusted IT advisor in order to leverage all of the power in this technology. Read more: http://tiny.a8b.co/a8bqb9

Training and Support

Posted on: April 12th, 2016 by admin

All Phase provides training to users at every level of your organization to ensure that your employees are able to take full advantage of all your systems features! We sit down with general users in small groups and provide live hands-on training with the actual telephones and the applications they will be using. We are also now providing web-based training and we provide user guides and online guides for reference. Contact us for more information.

Zultys Cloud Services

Posted on: March 28th, 2016 by admin

Thinking about switching over to the cloud? Through our partnership with Zultys, we can offer you a reliable, enterprise-class service without the enterprise-class cost. We put absolutely everything in the cloud, so there is less to manage, and it is “future proof” with additional features and functionality immediately available as developed. You will no longer need to purchase a new phone system every five years. This could be the last phone system you’ll ever need!

Benefits include:

-Initial and ongoing cost savings
-Mobility App: Work Anywhere
-Enterprise Capabilities; Presence, IM, Visual Voice Mail, Conferencing and much more!

Find out about the user packages for cloud services that we offer

Two ways to protect your IT investments while leveraging the cloud

Posted on: March 21st, 2016 by admin

ST-Connect-HYBRID_IT_email-2-BlogPost_Image You’ve spent years building a rock solid, reliable and secure communications framework. Your business environment today demands that you continue to be smart about your IT investments, delivering the latest technologies within budget. One of the challenges you may be facing is how to maximize your current phone system while addressing demands for expansion and requests for additional features.
A hybrid communication system may be the answer. Here are two ways you can protect your IT investment while leveraging the cloud.

  • Maintain financial flexibility

A world class hybrid communication system lets you leverage your current IT investments and quickly add new communication features without significant capital expense or additional headcount. It enables you to consolidate vendors and increase visibility while you’re making a gradual transition to the cloud. That’s what ShoreTel Connect HYBRID does for you.
A ShoreTel Connect HYBRID solution gives you the ability to easily add users and locations as your business grows. Because it leverages cloud technology, you don’t need massive investments of time or money to do it. That leaves you able to focus on your more strategic IT and business initiatives.
To give you maximum financial flexibility, you get to choose if you want to add business communication services as a capital or operational expense. Meaning no significant capital expenditures or staff investments, and faster deployment and updates. It gives you a flexible way to place applications and other services where they’re needed then pay for them as you go.
The end result is a flexible, adaptable and strategic approach to how you deploy your phone system technology with control over your financial strategy of transitioning from capital to operational expense models.

  • Maximize your investments

You’ve already invested heavily in infrastructure, so you want to leverage your current data center. But you also want to reduce your team’s workload within a fixed budget. How can you maximize your investments? One way is to combine your current onsite communications system with hybrid applications. It eliminates the need for application upgrades and maintenance, saving you money.
A ShoreTel Connect HYBRID solution is also less complex than other unified communication systems. With a hybrid cloud communication solution, you are giving your staff the same ShoreTel Connect user experience at all locations, no matter if their call control is in the cloud or onsite. That simplifies the user experience and reduces complexity for you and them.
You gain efficiency because it’s so easy to use that your users will adopt the full capabilities of your phone system without time-consuming training. Another bonus? Administration of a hybrid cloud communication solution is significantly simplified.

Protecting current investments while leveraging the cloud

The point is that you want IT to be in lock step with business demands with minimal impact on your own resources. With a ShoreTel Connect HYBRID solution, you can do this. You select what you own and what you delegate to the cloud with increased financial flexibility.
No kidding. ShoreTel Connect HYBRID gives you the ability to maximize the investments you’ve already made while giving you the ability to grow with the business, letting you mix and match OPEX and CAPEX to give you full operational flexibility. If you know that a combination of onsite and cloud technology is the right future for you company, then that equals smart investing.

Hybrid unified communications: the best of both worlds

Posted on: March 15th, 2016 by admin

shoretel As the person responsible for IT in your company, you’ve likely faced many tough decisions about how to manage your communications technology while meeting the changing demands of your business. One decision that many of our customers are facing is the choice between an onsite (premise) phone system and moving their communications platform to the cloud.
Here’s the good news. You can have the best of both worlds with a hybrid unified communication solution that still gives you security and control.
Explore the cloud while maintaining security and control
One of the strengths of an onsite phone system is its proven reliability and control. It gives you the control you need to feel secure about your business and customer data.
But what about the ability to explore what cloud has to offer?
You need the capability to grow and expand your communications system as your business changes. You also need the deployment flexibility to respond quickly. ShoreTel Connect HYBRID Sites combines the control and stability of an onsite system while providing you the flexibility to explore or transition to the cloud at your own pace.
A single platform gives you end-to-end security across your entire phone system, inside and outside the cloud. Your ability to maintain local control allows you to keep critical data traffic within the LAN, and smaller sites with less sensitive information can be outsourced to the cloud. What’s more, end-to-end encryption is available for both voice and call control.
So if you’ve been looking to explore the cloud, hybrid lets you do that gradually while maintaining security and control.
Grow without adding infrastructure or IT workload
One of your top priorities is to manage your team’s workload and focus on the strategic IT initiatives that will benefit the business. With ShoreTel Connect HYBRID Sites, you can expand what your phone system has to offer, manage your team’s workload and keep up with business demands without major impact to your IT infrastructure.
You can connect new locations or a remote site via the cloud while maintaining your current onsite phone system. For example, if you’re opening multiple stores or locations, ShoreTel Connect HYBRID Sites gives you the flexibility to create the same environment over and over again without capital expense. Your team will do some central management or programming before a new location becomes live, but that’s it.
ShoreTel Connect HYBRID Sites, gives you the latest telephony features while leveraging your current infrastructure. There are no significant capital expenditures or staff investments – only faster deployment and updates for your staff. That’s better bottom line management.
Getting the best of both worlds
There are companies that want to move to the cloud. And there are other companies that want to maintain control of the assets they own. ShoreTel Connect HYBRID Sites allows you to have the best of both worlds. As you consider your phone system options, consider how a hybrid communications solution may allow you the type of flexibility, security and control you require in your business while exploring what the cloud has to offer. It’s the best of both worlds.
If you’d like to discuss how ShoreTel Connect HYBRID Sites might work for your company, give us a call at (206) 363-3100and we’ll set up a meeting.