Join our Support Family

Posted on: December 9th, 2016 by admin

When you buy a new system, have it installed and get the initial training, you probably assume you will remember most of the features for years to come. In our experience, at the latest when you hire new staff, you will realize that you need refresher training. Here at All Phase, our service support packages include free training for end users, administrators and contact centers that brings you up to speed. We believe that you should get the most out of your investment, even further down the line.

In addition to training, we offer several vital services as part of the package: priority service for our maintenance contract customers, free software upgrades, free remote adds, moves, and changes, as well as system backups, Telco troubleshooting, and more. You’ll enjoy discounts on equipment pricing and long-term contracts, in addition to waived trip charges.

Our support family isn’t small – 90% of our ShoreTel customers have chosen maintenance contracts with us, to ensure support for years to come. Don’t wait for equipment to break or data loss – plan ahead with the right support package for your business IT needs.

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Take Advantage of Fixed Technology Costs

Posted on: November 7th, 2016 by admin

Anyone who has had to work with budgets knows the pains that IT maintenance and upgrades can bring. You have to consider unexpected and high costs, in addition to questions of whether the new products are up to industry standards and how long they will last.

As part of our partnership with Technology Assurance Group (TAG), we offer the Current Technology Assurance Program (C-TAP), which will bring your business IT infrastructure to the latest industry standards, without those unplanned expenses. For a fixed monthly payment, you can safely invest in this technology refresh program, including service and maintenance, as well as software upgrades. Whether you have an IT team in-house or not, this is a welcome addition to any business.

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Financial Assessment

Posted on: October 7th, 2016 by admin

It is difficult to get a full overview of all the IT items to budget for each year. What’s the best strategy for equipment? How can our IT investments give good returns? And there is always that worry that you’re forgetting something.

We offer in-depth information on financial options both through our website as well as through assessments and personal consultations. We can advise on leasing, rental, and purchasing options, giving realistic examples from our long experience in the business. Our assessment will determine your particular business needs and give detailed recommendations. Take advantage today!

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Network & IT

Posted on: September 15th, 2016 by admin

Are you spending too much time fixing trouble tickets and monitoring performance when you could be putting your energy into addressing important business objectives? Pass the tedious work our way so you can keep your IT forces focused on big picture concerns. We will make sure your equipment is always working at peak performance.

Helping you prevent or correct sub-optimal performance is our forte. We can also make sure your firewalls, routers/switches, and cabling are up to date. Free up your key IT players today and hand the busy work over to our managed IT technicians.

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“Whatever it takes”

Posted on: August 16th, 2016 by admin

This goal has been the central driver for our business and remains our motto to this day. To put this in motion we have built trusted relationships, provided prompt response times, sold and serviced cutting edge phone systems, and provided package installation and service solutions. Over the years, our team has grown and with each new addition, we have instilled that customer service is the top priority.

In order to keep our clients on top of the “best of breed” systems, we keep updated on latest technology and make sure our clients have access to whatever it may be. This being our 28 year anniversary as a company, we are happy with the motion in which the company is proceeding and couldn’t have done it without our amazing team.

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Still Not Doing Anything? Chances Are Your Competitors Are

Posted on: July 5th, 2016 by admin

So you’re considering making the move, and you know that your competitors may already be ahead of you, but did you know 74% of companies are already evaluating Unified Communications (UC) in the cloud? Additionally 51% of companies plan to increase their cloud spending in 2016. It’s not just any cloud phone system that you need – you need a cloud system and provider that gives you the speed and agility to drive more business, gives you advanced capabilities, and isn’t complicated.

Well, that solution is at the tip of your fingertips, and all you need to do is reach out and grab it.
Staying competitive is inherent in what you do with your own solutions. Now it’s time to advance your competitive position through your phone system. You’ll increase employee productivity, have an OpEx model with predictably low monthly fees, agility, advanced capabilities, and enterprise mobility.

Here are 3 mission critical reasons that you should be doing something:

  • Speed and agility matter.

Being a leader means many things, but especially agility and speed. Smart shoppers, who are ready to purchase, are contacting multiple providers, often making a purchase decision before you have a chance to respond. Don’t let an unanswered call, the fact that a sales rep is out of the office, or a whole slew of other reasons cause you a lost sale. Bottom line, speed and agility drive business.

  • Your competitors are adopting change and growing.

From faster decision making to fewer blocked calls, the cloud gives you the power to succeed. What if you could determine who is immediately available, in the office, or on the road? Further, what if you could connect that person to the customer seamlessly? Insights into call hold times, and calls that couldn’t get through keep you informed and ahead. Think about it – how are you going to run a business if your customers can’t reach you because your phones are down?

  • It’s really not complicated.

Do you remember moving to Office 365 or hosted email? Probably not, because it wasn’t difficult. Moving your phone system to the cloud is not like opening an online storefront, which even these days, isn’t that complex. Move now – you won’t look back or regret a minute of it.

The solution that’s in the palm of your hands is ShoreTel Connect CLOUD, and here’s why:

Maintain your leadership position

ShoreTel’s end-to-end solution gives you easy provisioning, business continuity, security, bundled with premium customer service. ShoreTel’s streamlined, all-in-one, communications solution is a convenient, intuitive, low-maintenance solution that end users will quickly adopt.

Drive growth through advanced capabilities

Get a complete end-to-end solution, with phones, software, security, unified communications applications, contact center, and mobility. You also get a dedicated expert – someone with rock-solid IP phone experience. ShoreTel Connect CLOUD is an enterprise-class solution that is stable, and gives you visibility into any service interruptions, outages, and operational information.

You have superior security and control built in

With ShoreTel’s brilliantly simple service plan and a simple user interface, your cloud UC solution is more secure than any other option available today.
By moving to ShoreTel’s Connect CLOUD you won’t be left behind – possibly losing deals, and your competitive advantage.
Shouldn’t you explore through us, as a trusted partner, how ShoreTel Connect CLOUD can transform your business? Give us a call today, and learn why moving your phone system to the cloud is the right choice for your business. Call us at (206) 363-3100

Make 1 Call Instead of 3 All Phase 

Posted on: July 4th, 2016 by admin

With our help you no longer need to call the phone company, internet provider, and IT Consultant separately. We can help you solve all three at once! With All Phase as your unified communications provider, you will get the recommendations you need to bring your network up to speed. Furthermore, we will take the time to understand your needs and your network infrastructure.

Our exceptional service and support sets us apart from other providers. At All Phase we take complete ownership of the problem until it’s resolved to your satisfaction. We guarantee your satisfaction by assigning a primary and back-up technician to each and every account. This way, every time you need service you will have a technician that is familiar with your system, location, applications, and infrastructure.
Learn more about All Phase at:

The High Cost of Not Doing Anything About Your Phone System

Posted on: June 27th, 2016 by admin

When was the last time you upgraded your phone system? 7 years ago? 10 years ago? Or was it so long ago you’re not quite sure? Your aging phone system may be costing more than you think. Not only do you have higher resource costs, higher maintenance costs, infrastructure costs – you also have outdated features, limited mobility capabilities, and fragmented applications and tools. The total costs of not having a unified communications solution to support your business and your customers is likely dragging your organization down.

Let’s start with having a leading phone solution to give your customers the best possible experience

  • The right cloud phone solution isn’t just ANY cloud phone, it’s one that gives your customers:
  • A single, simplified way to manage their phones, contacts, instant messaging, conferencing, scheduling and video. Collaboration as easy as making a phone call. Your customers will also have the ability to check for presence, search for experts, send a quick instant message, turn it into a call, add participants, share their desktop, and get a problem solved pronto.
  • A secure and reliable phone solution. Making sure a hacker doesn’t tap calls on a Wi-Fi hot spot, and a plethora of any other security concerns go out the window because of ShoreTel’s Secure-Real-time Transfer Protocol SRTP. Reliability with the highest call quality, phones that are always up and running, reliable service, and an optimally balanced network.

Next, let’s talk about your phone system costs

  • Maintenance
  • Once your warranty expires, your options are limited to a maintenance contract or paying for time and materials. When the manufacturer stops providing replacement parts, you’re stuck sourcing used parts on the internet. And, when you find the right part, you’re left wondering what condition it’s in and how long it might last – what a hassle…shopping eBay for parts.
  • Moving, adding, or changing lines
  • Scaling up and scaling down is part of doing business, and moving is also part of business. You need a provider that is not going to charge you additional fees for each configuration change. Costs of redundant equipment and trunks to ensure your phone system is always on can be significant. With ShoreTel Connect CLOUD you don’t have additional costs. It’s just always on. And, with Connect CLOUD, your phone can automatically route to a mobile location, adding another layer to your availability.
  • Voice and data fees for existing services
  • Being charged extra for more voice, data, or other services may be how your current phone solution works, but not with ShoreTel. A single, predictable, monthly fee allows you to know exactly what you’re paying, and makes budget planning a snap. Additionally, with ShoreTel, network status is available to anyone in real-time on Any service interruptions, outages, and operation information is viewable live – this is how confident ShoreTel is about its network.
  • Carrier contract auto-renewals that lock you in
  • When is the last time you audited your existing bills? Do you know when your current contract renews? Most business owners don’t realize their existing carrier contracts auto-renew 60 to 90 days before the contract anniversary, triggering early termination fees if you switch providers before the next renewal date.

Now let’s talk about these additional costs

  • Delays and missed deadlines
  • With all the other priorities and responsibilities in-house staff have on their plate, it can take longer than necessary to complete simple moves, additions, or changes. Adding new features, if they’re supported, can lead to significant delays and there may be unplanned expenses. Whether your in-house team needs a feature that wasn’t purchased, or requires additional training to implement the feature, you’re left with more surprises and delays.
  • Quality of service
  • Bad quality equates to a bad customer experience. Don’t have your customers experience poor connections, blocked calls, and other frustrating call issues that cause them to question the quality of your own offerings.

Finally, we need to talk about the biggest cost of all

  • Opportunity Costs
  • Putting off moving to the cloud because you’re focused on other things, such as core business? Why not focus on your core business priorities and let an expert move your phone system to the cloud?
  • With ShoreTel Connect CLOUD, these costs are obsolete, and what becomes relevant is having modern technology to support your business and your customers. As a hosted managed VoIP phone service, you can choose a service plan that fits your needs and your budget, without all of the hard costs, soft cost and opportunity costs.

Why Switch to Microsoft Office 365?

Posted on: June 8th, 2016 by admin
Microsoft Office 365 is a package of software programs and services that Microsoft has put together in order to dramatically enhance office productivity. The package includes Microsoft Exchange, Microsoft Office, Microsoft Sharepoint, Microsoft Link and Microsoft Skydrive which all work together seamlessly to create a greatly improved user experience. These programs open up new ways of collaborating online, bringing the power of Microsoft Office to the mobile environment and improving communication amongst team members more than ever before.
“This new advance is about tying everything together so Microsoft users can collaborate regardless of which device they’re using, where they’re physically located or what time of day it is,” explains Iain Beveridge, President of All Phase. “This tool helps businesses owners collaborate securely, while giving their employees the tools they need to be successful.”
Microsoft 365 has an extremely wide range of capabilities. The functionality ranges from real-time, online document collaboration to email/task management to calendar synchronization across devices to instant messaging and more.
“The most intelligent business owners will use this transition period in order to gain a competitive advantage and outperform their competitors,” added Iain. “By devising a strategic plan, educating themselves on the new possibilities and finding ways to utilize Microsoft Office 365 to accelerate the accomplishment of those initiatives, business owners can prepare themselves for a winning future.”

Helping Customers Harness the Power of Microsoft Office 365

Posted on: May 25th, 2016 by admin
All Phase is launching an awareness campaign to help our customers leverage the powerful capabilities of Microsoft Office 365. Microsoft Office 365 is a package of software programs and services that Microsoft has put together in order to dramatically enhance office productivity. The majority of business owners will be using these tools in the near future, whether they transition now or later.
“When Microsoft makes a massive change, every business that uses a PC is affected,” stated Iain Beveridge, President of All Phase. “This new advance is about tying everything together so Microsoft users can collaborate regardless of which device they’re using, where they’re physically located or what time of day it is. This tool helps businesses owners collaborate securely, while giving their employees the tools they need to be successful.”
One of the most dramatic differences between Microsoft Office 365 and the existing suite of Microsoft tools is that it eliminates the need for purchasing additional licenses year after year. This answers one of the most frustrating problems that business owners have faced, and with this development they can finally get everyone in the company using the same software, with the same version at the same time.
The bottom line is that new technology exists in order to assist business owners in accomplishing their strategic objectives. This is exactly why companies need to spend the time strategizing with a trusted IT advisor in order to leverage all of the power in this technology. Read more: